سياسة الخصوصية

At Alfa Routes, we respect your privacy and are committed to protecting your personal information when you visit our website, make a booking, or contact us.

1. Information We Collect

We may collect the following information:

• Full name.
• Email address.
• Phone number and WhatsApp number.
• Booking details and travel preferences.
• Number of adults and children travelling.
• Payment and transaction information.
• Technical information, including IP address, browser type, and website usage data.

2. How We Use Your Information

We use your information to:

• Process and manage travel bookings.
• Provide tour, hotel, cruise, and transportation services.
• Communicate with you about your reservations.
• Respond to enquiries and customer support requests.
• Improve our website and services.
• Comply with applicable legal requirements.

3. Sharing Your Information

We may share relevant information with trusted third-party service providers, including hotels, cruise operators, transportation companies, tour operators, and payment service providers, when necessary to deliver your requested services.

We do not sell your personal information to third parties.

4. Payment Information

Payments may be processed through third-party payment providers. Alfa Routes does not intend to store complete payment card details on its website.

Payment information is handled according to the relevant payment provider’s security and privacy policies.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and enhance your browsing experience.

You can manage your cookie preferences through the available cookie settings.

6. Data Protection and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

However, no method of online transmission or electronic storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, provide our services, and meet applicable legal and regulatory obligations.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below.

9. Third-Party Websites

Our website may contain links to third-party websites and services. Alfa Routes is not responsible for their privacy practices or content. We encourage you to review their privacy policies.

10. Children’s Privacy

Our services are intended to be arranged by adults. We do not knowingly collect children’s personal information directly without appropriate involvement of a parent or legal guardian.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Alfa Routes – Explore More. Live More.