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At Alfa Routes, we aim to make booking your travel experience simple, clear, and convenient. This Booking Policy explains the process and conditions for booking our travel services.

1. Booking Requests

Customers can submit booking requests through our website, WhatsApp, email, or other official communication channels.

A booking request should include:

• Customer’s full name.
• Contact details.
• Selected tour, hotel, cruise, or travel service.
• Preferred travel dates.
• Number of adults and children.
• Any special requirements or requests.

Submitting a booking request does not automatically guarantee availability or confirm a reservation.

2. Booking Confirmation

All bookings are subject to availability and confirmation by Alfa Routes and the relevant service providers.

A booking will be considered confirmed only after:

• Availability has been checked.
• The customer has received booking confirmation.
• The required payment or deposit has been received, where applicable.

Customers will receive confirmation details through the agreed communication channel.

3. Prices and Payments

All prices are communicated before the customer confirms a booking.

Prices may vary depending on travel dates, availability, hotel categories, room types, cruise categories, and service requirements.

Payment methods and payment deadlines will be communicated during the booking process.

Any additional charges, taxes, or service fees applicable to a booking will be communicated before confirmation.

4. Hotel Reservations

Hotel reservations are subject to the hotel’s availability and booking conditions.

Room categories, meal plans, occupancy rules, check-in and check-out times, and other hotel services are determined by the respective hotel.

Special requests, such as room views, connecting rooms, or early check-in, are subject to hotel approval and cannot be guaranteed unless confirmed in writing.

5. Nile Cruises

Nile cruise reservations are subject to cruise availability, sailing schedules, cabin categories, and the cruise operator’s conditions.

Cruise itineraries, departure dates, and included services may be affected by operational requirements or circumstances beyond our control.

6. Tours and Excursions

Tour prices and arrangements depend on the selected itinerary, group size, transportation, guides, entrance fees, and other included services.

Customers should carefully review the tour description and the Included and Excluded sections before confirming their booking.

7. Customer Responsibilities

Customers are responsible for:

• Providing accurate booking information.
• Checking passport and visa requirements where applicable.
• Arriving at the agreed meeting points on time.
• Informing Alfa Routes of any special requirements before confirmation.
• Following the instructions provided by the tour operator or service provider.

8. Changes to Bookings

Any request to modify a confirmed booking must be submitted to Alfa Routes as soon as possible.

Changes are subject to availability and the applicable conditions of hotels, cruise operators, transportation companies, and other service providers.

Additional charges may apply.

9. Children and Special Requirements

Children’s rates, age limits, extra beds, and occupancy conditions vary according to the service provider.

Customers must provide accurate ages of children at the time of booking.

Any special assistance or accessibility requirements should be communicated before confirmation.

10. Third-Party Service Providers

Some travel services are delivered by independent third-party providers, including hotels, cruise operators, transportation companies, and local tour operators.

Such services are subject to the relevant provider’s operational rules and conditions.

Alfa Routes coordinates the booking arrangements and communicates relevant service information to customers.

11. Cancellation and Refunds

Cancellations and refund requests are handled according to our separate Cancellation & Refund Policy and the applicable conditions of the booked services.

Customers are encouraged to review that policy before completing their booking.

12. Contact Us

For booking enquiries, assistance, or confirmation details, please contact:

Alfa Routes – Explore More. Live More.