Terms & Conditions

Welcome to Alfa Routes. By accessing our website or booking any of our travel services, you agree to comply with the following Terms & Conditions.

Please read these terms carefully before using our website or making a booking.

1. About Alfa Routes

Alfa Routes is a travel services brand offering travel arrangements, tour packages, hotel reservations, Nile cruises, excursions, transportation, and other travel-related services.

Our website provides information about available travel experiences and allows customers to submit enquiries and booking requests.

2. Acceptance of Terms

By accessing or using our website, submitting a booking request, or purchasing any service through Alfa Routes, you acknowledge that you have read and accepted these Terms & Conditions and our applicable website policies.

If you do not agree with these terms, please do not use our website or services.

3. Website Information

We make reasonable efforts to ensure that the information published on our website is accurate and up to date.

However, prices, availability, itineraries, photographs, descriptions, and service details may change without prior notice.

Photographs are provided for illustrative purposes and actual facilities or services may vary.

4. Bookings and Reservations

All booking requests are subject to availability and confirmation.

A booking is not considered confirmed until Alfa Routes has communicated its confirmation and the applicable payment requirements have been fulfilled.

Customers are responsible for providing accurate personal and travel information.

5. Prices and Payments

Prices are subject to change depending on availability, travel dates, service categories, and supplier conditions.

The applicable price and payment requirements will be communicated before booking confirmation.

Customers must complete payments according to the agreed payment schedule.

Any applicable additional charges will be communicated before confirmation.

6. Third-Party Service Providers

Certain services offered through Alfa Routes are provided by independent third parties, including:

• Hotels and resorts.
• Nile cruise operators.
• Transportation companies.
• Tour guides and local operators.
• Excursion and activity providers.

These providers operate under their own terms, conditions, and operational requirements.

Alfa Routes coordinates travel arrangements and works with service providers to deliver the services booked by customers.

7. Changes and Cancellations

Changes, cancellations, and refund requests are subject to our Booking Policy and Cancellation & Refund Policy, as well as the applicable conditions of the relevant service providers.

Customers should review these policies before completing a booking.

8. Customer Responsibilities

Customers agree to:

• Provide accurate booking and contact information.
• Ensure that passports, visas, and travel documents are valid where required.
• Follow applicable travel regulations.
• Respect hotel, cruise, transportation, and tour provider rules.
• Arrive at designated meeting points on time.
• Inform Alfa Routes of relevant special requirements before booking confirmation.

9. Travel Documents and Entry Requirements

Customers are responsible for checking and obtaining the necessary passports, visas, permits, vaccinations, and other travel documents required for their journey.

Alfa Routes may provide general travel information but does not guarantee entry into any country or destination.

10. Limitation of Responsibility

Alfa Routes will take reasonable care in coordinating the services offered through its website.

However, to the extent permitted by applicable law, Alfa Routes is not responsible for losses or disruptions caused by circumstances beyond its reasonable control, including severe weather, government restrictions, supplier operational changes, or other unforeseen events.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

11. Website Use and Intellectual Property

All website content, including text, logos, graphics, photographs, designs, and branding, is owned by or licensed to Alfa Routes unless otherwise stated.

You may not copy, reproduce, distribute, modify, or commercially use our website content without prior written permission.

Users must not misuse the website, attempt unauthorised access, or interfere with its operation.

12. Third-Party Links

Our website may contain links to third-party websites or services.

Alfa Routes does not control and is not responsible for the content, availability, or privacy practices of external websites.

13. Privacy and Personal Information

Your personal information is handled in accordance with our Privacy Policy.

By using our website and services, you acknowledge the collection and use of information as described in that policy and subject to applicable data protection laws.

14. Complaints and Customer Support

If you experience an issue with a booking or service, please contact Alfa Routes as soon as possible.

We will make reasonable efforts to review complaints and assist in resolving them.

15. Governing Law

These Terms & Conditions are subject to the applicable laws and regulations of Egypt.

Where mandatory consumer protection or other applicable laws provide additional rights, those rights will remain unaffected.

16. Changes to These Terms

Alfa Routes reserves the right to update or modify these Terms & Conditions when necessary.

Updated versions will be published on this page with a revised date.

17. Contact Information

For questions regarding these Terms & Conditions, please contact:

Alfa Routes – Explore More. Live More.