Last Updated: August 21, 2026
At Alfa Routes, we understand that travel plans can sometimes change. This Refund Policy explains how cancellations, refunds, and related charges are handled for bookings made through Alfa Routes.
Because our journeys may include services provided by different hotels, transportation companies, cruise operators, activity providers, and other suppliers, refund conditions may vary depending on the services included in your booking.
1. General Refund Conditions
Refund eligibility depends on:
The type of journey booked
The services included in the booking
The cancellation date
Supplier cancellation policies
Whether the service has already been used
Whether payments made to suppliers are refundable
Any applicable administrative or cancellation fees
The specific cancellation and refund conditions applicable to your booking will be communicated during the booking process.
2. Cancellation by the Traveler
If you need to cancel your booking, you should contact Alfa Routes as soon as possible.
The amount refundable, if any, will be calculated according to the cancellation terms applicable to your booking.
The earlier a cancellation is made, the greater the possibility that some services may remain refundable, subject to supplier policies.
3. Non-Refundable Services
Certain services may be non-refundable once confirmed or paid for.
These may include, depending on the booking:
Certain hotel reservations
Domestic or international flights
Train tickets
Nile cruise reservations
Special activities
Entrance tickets
Private transportation
Promotional or special-rate bookings
Services specifically identified as non-refundable
Any non-refundable conditions known at the time of booking will be communicated where applicable.
4. Partial Refunds
If only part of a journey is cancelled, a partial refund may be possible depending on the cancellation policies of the individual services involved.
Refunds are not necessarily calculated as a simple percentage of the total package price because different components may have different cancellation conditions.
5. No-Show
If a traveler does not arrive for a confirmed service without prior notice, the booking may be treated as a no-show.
No-show bookings may be non-refundable depending on the applicable supplier’s policy.
This may include failure to appear for:
Hotel check-in
Airport transfers
Tours
Excursions
Transportation
Cruises
Other scheduled services
6. Late Arrival
If a traveler arrives late and misses a scheduled service, the service may not be refundable.
Any additional transportation or replacement arrangements required as a result of the late arrival may be charged separately.
7. Cancellation by Alfa Routes
If Alfa Routes must cancel a confirmed journey due to circumstances within our responsibility, we will communicate the available options to the traveler.
Depending on the circumstances, these may include:
Alternative travel arrangements
Rescheduling
Replacement services
A partial refund
A full refund of eligible amounts
The specific solution will depend on the circumstances and the services already committed or paid to third-party suppliers.
8. Force Majeure
Refunds resulting from circumstances beyond reasonable control may be subject to the policies of the relevant suppliers.
Such circumstances may include:
Natural disasters
Severe weather
Government restrictions
Transportation disruptions
Strikes
Civil disturbances
Security situations
Epidemics or pandemics
Changes in travel regulations
Other extraordinary circumstances
Alfa Routes will make reasonable efforts to assist travelers in finding alternative solutions.
9. Refund Processing
Once a refund has been approved, Alfa Routes will process the eligible amount using the applicable payment method where reasonably possible.
The time required for the refund to appear in the customer’s account may depend on the payment provider, bank, or financial institution.
10. Third-Party Supplier Refunds
When a booking includes services provided by third parties, Alfa Routes may need to wait for the relevant supplier to confirm the refundable amount before processing the corresponding refund.
Supplier processing times may therefore affect the overall refund timeline.
11. Administrative Fees
Where applicable, administrative or processing fees may be deducted from a refund if they were disclosed as part of the applicable booking conditions.
Any such fees will be communicated where applicable.
12. Travel Insurance
We strongly recommend that travelers consider suitable travel insurance before traveling.
Travel insurance may provide protection for certain unexpected situations, subject to the terms and exclusions of the insurance policy.
Alfa Routes is not an insurance provider and does not guarantee reimbursement for losses that may be covered or excluded under a travel insurance policy.
13. How to Request a Refund
To request a cancellation or refund, please contact Alfa Routes using the contact information available on our website.
Your request should include:
Booking name
Booking reference, if available
Travel dates
Tour or package name
Reason for cancellation, where relevant
We may request additional information when required to process the request.
14. Important Notice
A refund request does not automatically guarantee a refund.
Each request will be reviewed according to the terms applicable to the specific booking and the cancellation policies of the relevant suppliers.
15. Changes to This Refund Policy
Alfa Routes may update this Refund Policy when necessary.
The latest version will be published on this page with the applicable update date.
16. Contact Us
For questions regarding cancellations, refunds, or booking changes, please contact Alfa Routes through the contact information available on our website.
Alfa Routes
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